Refund policy

Foundations Intensive

Deposits are refundable in full if you withdraw in writing at least fourteen days before the first session. Between thirteen and seven days before the start, the deposit may be retained as a cancellation fee and any balance already paid is refunded. Within seven days of the first session, fees are non-refundable except where Australian Consumer Law requires otherwise, though we may offer a transfer to a later cohort at our discretion.

One-to-One mentoring

Cancel or reschedule a booked session with at least forty-eight hours’ notice for a full credit toward a future session. Later cancellations or no-shows forfeit that session fee. Unused sessions in a four-pack remain valid for six months from purchase.

Chart Clinic

Drop-in clinic fees are refundable if cancelled at least seventy-two hours before the start. Four-week blocks may be refunded on a pro-rata basis for unused future clinics when notice is given before the next scheduled hour; the current week’s clinic is non-refundable once it begins.

How to request a refund

Email info@cloud-technologies.digital with your name, programme, and payment reference. Approved refunds are returned to the original payment method within fourteen business days.

Consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law where goods or services fail to meet a consumer guarantee.